Moisture Defence Normal Skin
SKNMDNS
$59.00
Lightweight, readily absorbed formula that helps to regulate excess sebum production without clogging pores, while a potent blend of antioxidant and anti-inflammatory botanical extracts fortify, calm and soothe skin.
Quantity
Returns & Refund Policy – IINSKIN PL
Returns & Refund Policy – IINSKIN PL
At IINSKIN we take pride in the quality of the skincare products we sell and are committed to ensuring your satisfaction. Due to the personal and hygienic nature of skincare items, we have a returns policy in place to protect our customers and maintain high safety standards.
1. Change of Mind
Unfortunately, we do not offer refunds or exchanges for change of mind on opened or used products due to hygiene reasons. If the product is unopened, unused, and in its original packaging, you may return it within 14 days of purchase for a store credit or exchange. A returns email must be sent and the cost of returning the item is at the cost of the purchaser.
To be eligible:
• Product must be sealed and in original condition
• Proof of purchase must be provided
2. Faulty or Damaged Products
If you receive a product that is faulty, damaged, or incorrect, please contact us within 7 days of receiving your order. The items will be assessed, and the return, replacement or refund will then be determined.
You may be asked to:
• Provide clear photos of the item and packaging
• Return the item for inspection
3. Allergic Reactions or Sensitivities
Everyone’s skin is different, and we understand that reactions may occur. While we cannot offer refunds for allergic reactions, we recommend:
• Performing a patch test before using any new product
• Contacting us to discuss a suitable product for your skin type
If you experience a reaction and wish to report it, please send us:
• Photos of the reaction
• Details of your skin type and other products used
We may offer a store credit on a case-by-case basis.
4. Return Process
To start a return, please email us at info@iinskin.com.au
with:
• Your full name
• Order number
• Description of the issue
• Supporting photos (if applicable)
Once your return is approved, we will provide instructions on how to return the item.
5. Non-Returnable Items
• Opened or used products
• Sale or clearance items
• Products purchased over 14 days ago